Privacy.

Last updated June 2026

Who We Are

The Dog Friendly Hotel Association ("we", "us") is an independent, non-profit association. This notice explains how we handle personal information when you use this website, contact us, apply for membership, or report a concern to our ombudsman.

What We Collect

• When you contact us — your name, email or phone number, and whatever you choose to tell us.
• When a hotel applies to join — the hotel's details, contact information, and the information needed to assess it against the Charter.
• When you report to the ombudsman — the details of your complaint or concern, and how to reach you.
• When you browse — basic, privacy-friendly analytics about how the site is used. We do not build advertising profiles.

Why We Use It

To answer your enquiry, to assess and manage memberships, to investigate and mediate disputes, to keep the public register accurate, and to understand and improve the site. Nothing more.

What We Never Do

We never sell your personal data. We never rent or trade it. We do not pass your details to a hotel without your say-so, and we never hand the ombudsman's confidential reports to anyone except as needed to resolve the matter or where the law requires it.

Cookies and Analytics

We keep tracking to a minimum and use privacy-respecting analytics that do not follow you around the web. Where your consent is needed for any non-essential cookie, we will ask for it plainly and you can decline.

How Long We Keep It

Only as long as we need it for the purpose you gave it, or as the law requires. Membership and dispute records are kept while they are relevant to the register, then deleted.

Your Rights

You can ask us what we hold about you, to correct it, or to delete it, and you can withdraw consent at any time. Just email us and we will help.

Contact

Questions about privacy, or a request about your data? Email hello@dfha.org and a real person will reply.