A public service
We sit between dog owners and the hotels on our register. If a member hotel has not lived up to the Charter, or a stay has gone wrong, tell us. We will look into it and mediate, independently and free of charge.
What the Ombudsman does
A listing only means something if it is backed by recourse. We are that recourse: a neutral party with the power to put things right, and to remove a hotel that will not.
Any dog owner can raise a complaint or concern about a member hotel. No cost, no account, and no forms to chase.
We hear both sides and weigh the hotel's conduct against the published Charter it is held to, calmly and on the facts.
Most disputes turn out to be simple misunderstandings. We help both sides reach a fair resolution, quietly and in private.
Where a hotel falls short and will not put it right, it is removed from the register. The seal has to mean something.
How to report
We treat every report in confidence. We will never share your details with the hotel without your say-so, and reporting a concern is always free.
Report a hotel
Tell us what happened with a member hotel. It is free, confidential, and read by a real person.
Legal Notice
The Dog Friendly Hotel Association is an independent, non-profit association. The Ombudsman mediates between dog owners and member hotels in good faith. It is not a court, a regulator, or a substitute for legal advice, and it cannot award compensation. For matters of law, welfare, or safety, please also contact your local authority.